Privacy policy

Last updated: 11/08/2024

This Privacy Policy describes how Komma (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from komma (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. The updated version will be posted on the Site with the “Last updated” date revised.

Information We Collect

We may collect personal information about you from:

1. Information you provide directly to us

  • Name, shipping and billing address, phone number, email address

  • Order details, including items purchased and payment confirmation

  • Account details (if you create one), such as username and password

  • Information shared with customer service

2. Information collected automatically

  • IP address, browser type, device information, and usage data collected via cookies, pixels, and similar technologies

3. Information from third parties

  • Web platform providers (e.g., Shopify)

  • Payment processors and shipping partners

  • Marketing and analytics providers

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders, returns, and exchanges

  • Communicate with you about orders, account details, or customer support requests

  • Send you marketing communications (with your consent, where required)

  • Improve and personalize the Site and our Services

  • Detect, prevent, and address fraud or illegal activity

Cookies

We use cookies to operate our Site, remember your preferences, analyze traffic, and deliver relevant ads. You can manage or block cookies in your browser settings, but doing so may affect functionality.

Sharing Your Information

We may share your personal information with:

  • Service providers who assist with payment processing, shipping, IT support, and analytics

  • Marketing and advertising partners

  • Government authorities when required by law

We do not sell your personal information.

User-Generated Content

If you submit product reviews or other content to public areas of the Site or our social media, that information will be publicly visible.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Restrict or object to our processing of your information

  • Withdraw consent where applicable

To exercise these rights, contact us at info@kommacph.dk.

Security & Retention

We take reasonable steps to protect your personal information. We retain it only as long as necessary for the purposes described or as required by law.

Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

📧 info@kommacph.dk